JAPANPIN / TRAVEL PLANNING

Help during a Japan trip: lost property, passports, medical care and emergencies

Find the right contact and your next step, from medical help with children to lost belongings, passport problems and disaster information.

Official information reviewed 2026-10-26

Help contacts in Japan

Ambulance or fire

For emergency assistance while in Japan

119

Police emergency

For urgent police help with an accident or crime

110

JNTO visitor assistance

24/7 support in English, Korean and Chinese

050-3816-2787

Tap a number to open your device’s calling app. 110 and 119 are Japanese emergency numbers. If you cannot call, ask nearby staff for help.

From overseas, the JNTO hotline is +81-50-3816-2787. Official contact details ↗

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Where should I start?

Use 119 for an ambulance or fire emergency and 110 for urgent police assistance. JNTO also offers visitor support. Choose the relevant official service below. This guide explains contacts and preparation; it does not book medical care or display live disaster conditions.

Compare the options for your trip

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What to record when something goes missing
Where	Who to contact	Our preparation suggestions
On a train	Railway operator and a nearby police station or police box	Line, direction, boarding/alighting stations, time and item description
In a taxi	Taxi company and a nearby police station or police box	Receipt, ride history and pickup/drop-off locations
Passport	Police station handling the report and your country’s mission	Report details, travel date and documents requested by the mission

Need immediate help?

For an emergency, contact the appropriate emergency service rather than waiting for general travel advice. Ask nearby staff for help explaining your location.

Check official details ↗

Looking for a medical facility?

JNTO’s directory can be filtered by area, language and department. A listing does not guarantee care or language support today; contact the facility before going.

Preparing for medical care with a child

Ask whether the facility can treat a child of your child’s age. We suggest preparing their age, when symptoms began, medicines and allergies, passport and insurer contact details. Ask reception about estimated costs and payment methods, and the insurer about required records. Do not delay emergency assistance to check insurance.

Check official details ↗

Lost property: contact the operator and report it

Tokyo police advise filing a lost-property report at a nearby police station or police box and contacting the railway or taxi company when relevant. Elsewhere, check with local police and the actual operator. A photo, description, last known place and time, and a reachable contact help explain the loss. Confirm collection, storage and shipping arrangements with the organisation holding the item.

Lost passport: police report and consular help

Keep the police report details and ask your country’s embassy or consulate about the required process and documents. Tokyo police direct passport-certificate questions to the station handling the report; their Lost and Found Center does not issue that certificate. Requirements and processing times vary by nationality and mission, so do not assume same-day replacement or travel on your original flight.

Earthquakes and typhoons: official information

Before travelling, review the Safety tips app and Japan Safe Travel Information linked by the Japan Tourism Agency. Safety tips provides earthquake, tsunami and weather alerts with response guidance. Follow local authorities and accommodation or station staff during an incident. JapanPin does not relay live alerts; check the timestamp on official notices rather than relying on an old screenshot or post.

A small preparation to share with your family

Our suggestion: save the hotel’s Japanese name and address, insurer contact and booking details for offline access, and agree on a meeting point if family members separate. Keep passport copies and sensitive information securely, away from public notes. Check whether your eSIM includes voice calling, and identify accommodation staff or an information desk that can help if your phone cannot place a call.

Questions before you go

What are Japan’s ambulance and police numbers?

In Japan, call 119 for ambulance/fire emergencies and 110 for urgent police assistance. Use general visitor services for non-emergency travel questions.

Is visitor assistance available in English?

JNTO’s Japan Visitor Hotline offers 24/7 assistance in English, Korean and Chinese. Call 050-3816-2787 in Japan or +81-50-3816-2787 from overseas.

Does a medical-directory listing guarantee treatment?

No. Confirm consultation hours, language support, whether children can be treated, and current acceptance with the facility before visiting.

Does Tokyo’s Lost and Found Center issue passport-loss certificates?

Tokyo police say their Lost and Found Center does not issue these certificates. Ask the police station handling your report, and separately contact your country’s mission about travel documents.

What should I check if a typhoon cancels my flight?

Follow local safety guidance first and check the operating airline’s notice. Continue to our flight-disruption guide for rebooking, refunds, baggage and accommodation steps.

Official sources & review date

Checked: 2026-10-26 · Review due: 2026-11-25

JapanPin summarises official contact and service information. This page does not check current medical availability or disaster conditions. Follow the latest guidance from local services.

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